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C/QMS (Compliance/Quality Management System) for Airlines

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. 

Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is available at Demo Aviation and on-demand in the client facilities

Course format

This classroom course provides 4 days (32 hours) of instruction delivered by an official EASA AOC postholder approved Instructor.

Student performance will be based on an examination


There are no prerequisites for this course

Recommended level is Entry-level and Intermediate

What you will learn

Upon completion of this course you will be able to:

  • Understand the quality requirements of key regulatory bodies and national authorities such as ISO, EASA.

  • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports

  • Develop your process mapping and procedure writing skills

  • Prepare yourself for further specialization and training in QMS implementation

Course content

  • ISO 9000 family and quality requirements

    • Quality policy

    • Quality manual and its contents

    • Management review process

  • Process management

    • Establishing processes

    • Planning and writing procedures

  • Document control

    • Which elements to control and how

    • Planning a document infrastructure

  • Audit management

    • Measuring compliance

    • Root cause analysis

    • Developing and initiating a corrective action plan

    • Levels of non-conformity

  • QMS and Safety Management System (SMS) parallels

    • Regulatory requirements for safety

    • Integrating QMS and SMS


  • Practical exercises

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of quality

  • Quality internal auditors

  • Operations managers

Certificate awarded

A DemoAviation Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher