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SMS (Safety Management System) Course for Airlines

Guidelines to align your operations with ICAO annex 19 SMS and EASA regulations provisions and comply with industry requirements.

The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO and EASA principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations.

This course is available at Demo Aviation Facilities and on-demand in the client facilities

Course format

This classroom course provides 5 days (40 hours) of instruction delivered by an official SMS EASA AOC postholder approved Instructor.

Student performance will be based on an assessment


  • Participants should have basic knowledge of operational safety

  • Recommended level is Management and Professional

What you will learn

Upon completing this course, you will be able to:

  • Develop, manage and monitor a SMS that fits within the scope of your operations

  • Make improvements to your operations that will prevent costly accidents, incidents and injuries to staff

  • Comply with industry requirements and improve your cooperation with regulatory authorities

  • Understand how to use the SMS as an effective management tool for safety performance and productivity 

  • Use risk management tools to continually improve your safety performance

Course content

  • Safety regulations

    • Compliance and performance with ICAO SMS and state safety programs

    • SMS definition and the 4 pillars

  • Safety policy and objectives

    • Safety accountability and responsibilities

    • SMS documentation

    • Organizational system description

  • Safety risk management

    • Hazard identification and analysis

    •  Safety risk evaluation

  • Safety assurance

    • Safety assurance and ICAO SMS framework

    • Safety performance monitoring requirements

  • SMS - safety reporting

    • Managing a safety reporting program 

  • SMS implementation

    • Phased approach

    • Rationale and justification

  • An ERP (Emergency Response Plan)


  • Practical exercises

Who should attend

This course is designed for airline staff, including:

  • Management new to the field of safety

  • Safety Officers; Safety Focal Points; Safety Investigators.

  • Operations managers

Certificate awarded

A DemoAviation Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.